Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Return
After the order is received, you should make video unboxing with shipping label/airways bill visible, video clear, not cut or split. If the order you received is incorrect/damaged/incomplete to claim return please send your proof video unboxing to email [email protected] so we can investigate. If the results of our investigation come out, we will inform you whether we accept the return claim or not. If we accept, you can proceed to the return process. All returns must be mailed within 7 days of the order received. All returned items must be in new and unused condition, with all original tags and label attached.
Return Process
To return an item, please email customer service at [email protected] to obtain a return merchandise authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address :
Dignity Mart Indonesia
Attn: Return
RMA
Jalan.Cidurian Utara no.129/207
RT.001 RW.013 Kel.sukapura Kec.Kiaracondong
Bandung, Jawa Barat 40285 Indonesia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
